Managed network services are proactive services that keep your network health in check to ensure there are no disruptions to the systems and software that you rely on to keep your business running. Outsource your IT support helpdesk to SecureITCanada for fast and efficient end-user support including computer, mobile device, printer, VPN, application and cloud service support.
Server, storage, network and power system hardware is monitored to ensure it's not generating any diagnostic alarms.
Microsoft Active Directory, SQL, SharePoint, Exchange, and IIS are monitored for performance and health.
The operating system is monitored for performance and health.
Backup system is monitored for performance and health to assure that all backup jobs run successfully.
Telephone or remote support, during the regular business hours or after hours
Onsite support during the regular business hours or after hours
Patching OS and application by applying vendor provided service packs, patches and hotfixes to assure that OSs and applications are running the latest version.
Updating and maintaining the antivirus software to guarantee protection from the viruses and malware.
Creation, modification and removal of user accounts.
The performance and utilization statistics reports emailed and reviewed with the client on monthly or quarterly basis.
The service history is available via Sudden Customer Portal, allowing clients to review what work had been completed.
This service provides guidance on future recommendations, roadmaps, and IT options
