Managed network services are proactive services that keep your network health in check to ensure there are no disruptions to the systems and software that you rely on to keep your business running. Outsource your IT support helpdesk to SecureITCanada for fast and efficient end-user support including computer, mobile device, printer, VPN, application and cloud service support.
- Home
- ~
- Services
Managed IT Services
Monitoring and Support
-
Hardware Monitoring
Server, storage, network and power system hardware is monitored to ensure it's not generating any diagnostic alarms.
Application Monitoring
Microsoft Active Directory, SQL, SharePoint, Exchange, and IIS are monitored for performance and health.
OS Monitoring
The operating system is monitored for performance and health.
Backup Monitoring
Backup system is monitored for performance and health to assure that all backup jobs run successfully.
Telephone/Remote Support
Telephone or remote support, during the regular business hours or after hours
Onsite Support
Onsite support during the regular business hours or after hours
Maintenance and Operations
-
OS and Application Patching
Patching OS and application by applying vendor provided service packs, patches and hotfixes to assure that OSs and applications are running the latest version.
Antivirus
Updating and maintaining the antivirus software to guarantee protection from the viruses and malware.
User Account Managing
Creation, modification and removal of user accounts.
Reporting
-
Monthly and quarterly review of report findings
The performance and utilization statistics reports emailed and reviewed with the client on monthly or quarterly basis.
Call Ticket History
The service history is available via Sudden Customer Portal, allowing clients to review what work had been completed.
Future Roadmaps
This service provides guidance on future recommendations, roadmaps, and IT options
Ready to secure your business?
Drop us a line and our Toronto-based team will get back to you in 24 hours.
